Terms and Conditions (GTC)

§ 1. Provider

1. Company Information

• Parkoa.de was founded in 2018.
• The owner is Kreshnik Kabashi.

2. Contract Number and Authorization

• Contract number: 113-25/AP
• Parkoa.de holds authorization to conduct commercial activities at Stuttgart Airport in accordance with Part II No. 4.1 of the Airport User Regulations.

§ 2. Scope

These General Terms and Conditions (GTC) apply to all contracts for parking, shuttle, and valet services between Parkoa.de and the customer.

By making a booking, the customer expressly acknowledges these GTC as binding.

§ 3. Contract Formation – Online Booking

1. Offer

By submitting a booking via Parkoa.de, the customer makes a binding offer to conclude a contract.

2. Types of Contract

Valet Service:
By booking the valet service, a safekeeping agreement (German: Verwahrungsvertrag) pursuant to §§ 688 et seq. German Civil Code (BGB) is concluded.
Parkoa.de undertakes to safely store the vehicle handed over and to return it at the agreed time.

Shuttle Service:
By booking the shuttle service, a service contract (German: Dienstvertrag) pursuant to §§ 611 et seq. BGB is concluded.
Parkoa.de provides the agreed transport service for the customer between the parking area and the airport and back.

3. Conclusion of Contract

The contract is concluded as soon as Parkoa.de confirms the booking by email and lists the booked service in detail.

4. Billing Address

A subsequent change of the billing address is only permitted before the service begins and only insofar as it is organizationally feasible.

5. Liability

For the valet service, liability applies in accordance with the provisions of the safekeeping agreement (§§ 688 et seq. BGB).

Further details are governed by § 7 Liability of these GTC.

For the shuttle service, liability applies in accordance with the provisions of the service contract (§§ 611 et seq. BGB).

§ 4 Valet Parking – Process and Conditions

1. Subject of the Contract

By concluding the valet service, the customer acquires the right to hand over the vehicle once at the terminal and to receive it again after returning.
Parkoa.de assumes safekeeping of the vehicle on managed, publicly accessible parking areas for the booked period.
The safekeeping arrangement pursuant to § 688 BGB applies.

• The handover must take place at least 30 minutes before airline check-in.
• The booked drop-off time is a dispatch time (“UM time”) with a tolerance of ±30 minutes.
• “UM time” means a specific time (e.g., 12:10) and not “from” a time; it is used for dispatch planning. The binding reference for handover is the phone coordination with the driver.
• If the customer arrives more than 30 minutes late (+31 minutes) without prior notice, the customer is deemed not to have arrived; the parking transaction will not take place and there is no entitlement to a refund.
• If the handover is accepted late, Parkoa.de is only liable if the delay is attributable to Parkoa.de.
• Liability for force majeure is excluded.
• Opening hours: from 03:30 until the last flight.

2. Vehicle Handover at the Terminal

• The customer must call the driver’s number by phone at least 30 minutes before arriving at the terminal.
• WhatsApp messages and WhatsApp calls have no legal effect and are not considered for dispatch, handover, or pickup.
• WhatsApp is used exclusively for non-binding change notifications.
• Only phone contact is binding.
• The driver informs the customer when the customer may enter the Kiss-and-Fly zone.
• Entering the Kiss-and-Fly zone early without approval or without a prior call may result in additional costs to be borne by the customer.
• Handover takes place in the Kiss-and-Fly zone at Terminal 2+3 (Departures). Without prior phone notice, Parkoa.de assumes no liability for additional costs incurred.
• The mileage is documented jointly with the customer/employee.
• Parkoa.de then records a video of the vehicle condition. Minor scratches, dents, stone chips, rim or tire damage, and warning messages are not documented separately.
• The customer hands over only a functioning vehicle key with sufficient battery charge, without bags, tags, or accessories. Costs or delays caused by a defective or discharged key are borne by the customer.
• Customers using APCOA FLOW or similar license plate recognition systems must deactivate them prior to handover. Parkoa.de assumes no liability for resulting additional costs.
• Note: The customer bears the burden of proof pursuant to § 688 BGB. It is recommended to document the vehicle at the terminal; documentation at other locations is not accepted.

3. Interim Parking / Temporary Storage

• The vehicle may first be brought to an interim parking location: public parking areas such as Kiss-and-Ride zone P5 (Arrivals level), Messehotel, Netto Plieningen, or Rita-Marburg-Straße in Bernhausen/Filderstadt.
• Later, the vehicle is transferred to one of Parkoa.de’s publicly operated parking locations: Liststraße 2, 73760 Ostfildern or Fabrikstraße 23, 70794 Filderstadt.
• Requirements: valid inspection (TÜV), roadworthy vehicle, and environmental sticker (routes pass through environmental zones).

4. Vehicle Return

• The customer must provide a correct return flight number and the landing date.
• The parking time is based on the actual aircraft arrival time plus a maximum of 60 minutes, not on the end of the booking.
• If an incorrect flight number is provided, the customer bears all additional costs.
• Vehicle return takes place in the Kiss-and-Ride zone P5 near parking garage P6.
• Return is coordinated using live flight tracking if the flight data has been provided correctly.
• Parkoa.de covers the cost for an exit ticket up to a maximum of 45 minutes. After this period, the customer bears any further parking/exit costs.

Acceptance:

• The customer confirms the vehicle condition upon return. Obvious complaints must be reported on site only and documented by an employee (mileage, close-up and wide photos).
• Non-immediately visible (hidden) damage must be reported without undue delay, no later than within 24 hours after taking over the vehicle, in text form.
• Complaints must be documented by our employee (mileage, close-up and wide photos).
• Once the customer takes over the vehicle and drives off, the service is deemed completed.
• Any later liability is excluded unless the damage was visible at handover and was not reported in time. This does not apply in cases of fraudulent concealment or intent/gross negligence by Parkoa.de or its agents.

5. Driving the Vehicle

• Parkoa.de employees may move the vehicle up to a maximum of 30 km.
• The valet service includes transferring the vehicle to and from the parking location and agreed additional services (e.g., gas station, car wash, external service providers).
• Vehicle cleaning and safekeeping during cleaning are the sole responsibility of the external service provider; Parkoa.de assumes no liability for this.
• Parkoa.de takes out insurance for these trips; further trips are not permitted.

6. Extensions, Incorrect Bookings and Authorization

• If the booked parking time is exceeded, the current rates apply (maximum €15 per day for the valet service).
• If the vehicle is not picked up due to an incorrect booking or missing feedback, Parkoa.de is entitled to park the vehicle at the meeting point or near the airport at the customer’s expense (e.g., €10/hour or €100/24 hours).
• Until the customer’s return trip, Parkoa.de is authorized to manage, move and re-park the vehicle on behalf of the customer insofar as necessary for proper performance of the valet service.

7. Special Notes

• Parkoa.de assumes no duty of care for personal items left in the vehicle.
• All agreements, arrangements or additional services require written confirmation.

8. Overbooking / Temporary Outdoor Parking

In the event of overbooking, organizational requirements, or if a vehicle was mistakenly not parked in a covered space by an employee, Parkoa.de is entitled to temporarily park the vehicle outdoors until a covered space becomes available.

In this case, the vehicle will be moved to a covered space as soon as such a space is available. As compensation, the customer will receive a free premium exterior car wash for the affected vehicle.

No further claim for reduction, damages or other compensation exists unless there is intent or gross negligence by Parkoa.de or its agents. The remaining liability provisions of these GTC, in particular § 7 Liability, remain unaffected.

§ 4a Shuttle Parking – Process and Conditions

1. Subject of the Contract

By concluding the shuttle service, the customer acquires the right to transportation between the booked parking location and Stuttgart Airport and back.
Parkoa.de provides a service contract pursuant to §§ 611 et seq. BGB.
No safekeeping of the vehicle takes place; the vehicle remains entirely under the customer’s responsibility during the parking period.

• Shuttle service hours: 06:00 until the last flight
• Outside these hours, a night surcharge of €20.00 applies

2. Arrival at the Parking Location / Reporting Obligation

• The customer must call the shuttle service hotline by phone approx. 20 minutes before the booked arrival time.
• WhatsApp messages and WhatsApp calls are not considered; WhatsApp is intended exclusively for change notifications.
• The shuttle bus is not an immediate service; punctual arrival at the booked time is mandatory.
• In case of significant delay without prior notice, the free shuttle transport is forfeited.
• The airport transfer must then be organized by the customer or can be provided by Parkoa.de for a fee (€30.00).

3. Transfer Process (Outbound)

• The shuttle transfer is a shared transfer.
• The maximum waiting time is 30 minutes.
• The shuttle driver picks up the customer directly at the vehicle and takes them to the Kiss-and-Fly zone at Terminal 3 (Departures).
• It is recommended to drop off fellow travelers at the airport in advance to avoid delays.

4. Passenger and Luggage Rules

• The price includes shuttle transfer for up to two (2) persons.
• Each additional person must be added in advance for a fee.

Luggage rules:

• – Per person: 1 suitcase + 1 carry-on item included
• – Additional luggage, oversized luggage, strollers, wheelchairs or similar items must be registered in advance for a fee
• If not registered, transportation may be refused or charged subsequently.

5. Return / Pickup from the Airport

• After receiving luggage and leaving the customs area, the customer must contact the driver’s number immediately by phone.
• Pickup takes place at the arrivals level Terminal 3 – parking area P5 (exit near EDEKA / close to parking garage P6).
• For return transfer, Parkoa.de uses live flight tracking provided the flight data (in particular return flight number and landing date) has been supplied correctly.
• Outbound and return transport include a maximum waiting time of 30 minutes.
• If the status “Baggage claim ended” is reached and a further 30 minutes pass without a phone call, the entitlement to free return transport expires.
• The return transfer must then be organized independently by the customer.

6. Vehicle Condition and Liability

• The vehicle remains under the customer’s responsibility throughout the shuttle service.
• Vehicles must be roadworthy, registered, TÜV-inspected, and have an environmental sticker.
• It is recommended to document the vehicle condition with photos or video.
• Parkoa.de assumes no liability for damage or loss during parking.
• Vehicles must be parked in reverse.

7. Delays, Extensions and Additional Charges

• Unauthorized extensions or incorrect bookings without prior notice will be charged:
• – €3.00 per hour plus a flat fee of €15.00
• Extensions with prior notice: €10.00 per day
• A “delay” means late arrival for the shuttle transfer; an “extension” means exceeding the booked parking duration.
• Night surcharge: €20.00 outside shuttle operating hours

8. Key Handling

• Handing over keys is only required in exceptional situations.
• If keys are handed over, the vehicle is documented in accordance with these GTC.

9. Special Notes

• Noticeably intoxicated or disruptive persons will not be transported.
• Additional services or special requests require a written agreement.
• If there is a risk of missing a flight due to traffic, a terminal handover under the valet service may be offered for an additional fee (e.g., €50.00).

§ 5 Prices

1. Prices are based on the current price list and are communicated to the customer in writing in the booking confirmation.
2. All prices include statutory VAT and will be shown accordingly by Parkoa.de.
3. Prices are available on Parkoa.de on a daily basis.

§ 6 Scheduling

1. Appointment Coordination

Before using the service, the customer must contact Parkoa.de dispatch to coordinate the appointment. The following data will be collected:

• Name, address, email address and phone number
• Flight details
• License plate, vehicle type and color
• Information on the vehicle’s comprehensive and liability insurance
• Mobile phone number at which the customer can be reached during the trip

The customer undertakes to keep the mobile phone switched on upon return to the airport.

2. Binding Booking

• The booking becomes binding upon order confirmation.
• The customer must check the order confirmation immediately and send a read confirmation to Parkoa.de.
• Changes must be communicated immediately.

3. Obligations Before Departure

• Parking fees incurred due to the customer arriving at the airport too early are borne by the customer.
• If the customer does not appear without prior cancellation, the full service fee is due.

4. Obligations Upon Return

• The vehicle must be collected at the agreed return appointment unless a new appointment has been agreed due to flight schedule changes.
• If the customer does not collect the vehicle at the agreed time, Parkoa.de is entitled to park the vehicle in the airport parking garage; the resulting fees are borne by the customer.
• After receiving luggage, Parkoa.de must be contacted immediately by phone.
• If luggage is not available within 1 hour after landing, the customer must inform the driver by phone.
• Waiting times and additional parking fees are borne by the customer.

§ 7 Liability

1. General Liability

• Parkoa.de is liable in accordance with statutory provisions in cases of intent and gross negligence.
• In the event of culpable breach of a non-essential contractual obligation, liability is limited to the foreseeable damage typical for the contract, which must be proven by the customer.
• Personal injury as well as damages resulting from intent or gross negligence remain unaffected.
• Parkoa.de is not liable for force majeure, traffic-related delays, or other circumstances not caused by Parkoa.de.

2. Liability for Vehicle Damage and Traffic Accidents

• Parkoa.de is liable exclusively for damage caused by employees while maneuvering during the parking process.
• Damage occurring on publicly operated parking lots due to third parties or other influences is the responsibility of the vehicle owner.
• If an employee of Parkoa.de causes a traffic accident, Parkoa.de’s insurance only covers the customer’s vehicle, but not damages to other vehicles, persons or property. All other damages are subject to the liability insurance of the respective vehicle owner.
• Parkoa.de assumes no liability for hail damage, storm damage, theft, third-party interference, minor scratches, dents, stone chips, paint damage, rim or tire damage, or hidden defects.
• Warning messages, underbody damage or technical defects after vehicle handover or before return are the customer’s responsibility.
• Necessary repairs and resulting return travel or accommodation costs are borne by the customer.
• Vehicles with empty or weak batteries may receive jump-start assistance on a voluntary basis; there is no guarantee of functionality.

3. Limitation of Liability for Slight Negligence

In cases of slight negligence, Parkoa.de is only liable for the contractual, foreseeable damage if an essential contractual obligation is breached. Excluded from this limitation are:

1. Intent or gross negligence by Parkoa.de or its agents
2. Personal injury
3. Damage due to missing guaranteed characteristics
4. Liability under the Product Liability Act

4. Booking and Vehicle Information

• Parkoa.de assumes no liability for incorrect information provided by the customer regarding vehicle insurance or the booking.
• The booking confirmation must be checked for accuracy by the customer; Parkoa.de is not liable for errors not noticed or reported by the customer.

5. Documentation and Acceptance

• For valet or shuttle parking, a video recording of the vehicle condition is made. This serves only to determine the general condition and does not replace liability.
• The customer confirms on site that the vehicle is accepted in the condition it was in at arrival/handover.
• Complaints are only possible on site; later liability claims are excluded.
• Vehicles must be parked in reverse after the parking process.
• Customers are advised to take photos/videos and check the condition before departure.

6. Liability Insurance of Parkoa.de

• Parkoa.de maintains liability insurance for movable property and environmental damage with coverage of €5 million.
• The insurance applies exclusively to damage to the customer’s vehicle during the parking process on managed parking areas at Stuttgart Airport and associated parking lots.
• Damage caused by third parties or outside the parking process is not covered and is subject to the liability of the respective vehicle owner.

7. Exclusion of Liability for Fire

Parkoa.de assumes no liability for damage or loss due to fire, explosion, or smoke development, regardless of where the vehicle is parked.

No insurance coverage against fire damage exists.

The customer is responsible for adequate comprehensive insurance coverage.

Excluded are damages caused by intent or gross negligence by Parkoa.de.

§ 8 Choice of Law and Jurisdiction

1. Choice of Law

• German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

2. Place of Jurisdiction for Businesses (B2B)

• For all legal disputes between Parkoa.de and businesses, Stuttgart (Germany) is agreed as the place of jurisdiction.

3. Place of Jurisdiction for Consumers (B2C)

• For consumers, the statutory place of jurisdiction of the consumer’s residence applies.
• If the customer resides, for example, in Ebersbach an der Fils, the competent local court in case of dispute is the court responsible for Göppingen.

§ 9 Data Protection

1. Storage and Processing of Personal Data

• The customer is aware and expressly consents that the personal data required to process the order will be stored by Parkoa.de on data media.
• Collection, processing and use of this data is carried out exclusively for performance of the contract and in accordance with applicable data protection laws, in particular the GDPR, the German Federal Data Protection Act (BDSG) and the German Telecommunications-Telemedia Data Protection Act (TTDSG).
• Parkoa.de treats all personal data confidentially.

2. Disclosure to the Airport Operating Company

• Along with the monthly notification of completed transactions, Parkoa.de may be obliged to provide the Stuttgart Airport operating company with the following data:
• o Type of transaction (e.g., valet parking – handover/return of customer vehicle; shuttle service – drop-off/pickup)
• o Date and time of each transaction
• o Official license plate number of the customer’s vehicle (valet parking)
• o Additionally for shuttle services: number of transported passengers

3. Customer Rights

• The customer may request information about stored data at any time and may request correction or deletion in accordance with legal requirements.
• Further information on data processing and customer rights can be found in Parkoa.de’s Privacy Policy.

§ 10 Right of Withdrawal / Cancellation

1. Right of Withdrawal / Cancellation

• Statutory withdrawal rights remain unaffected.
• The customer and Parkoa.de may withdraw from the contract up to 2 hours before the agreed parking appointment without stating reasons, in text form (e.g., letter, fax, email).
• To meet the deadline, timely dispatch of the withdrawal is sufficient.
• Free of charge up to 2 hours before the appointment; thereafter 100% of the amount is due.
• This does not apply to partner intermediaries.

2. Withdrawal Address

• The customer’s withdrawal must be addressed to:

• Refund: In the event of a valid withdrawal, received services must be returned. Payments must be refunded within 30 days.
• Online cancellation is possible by logging into the booking.

§ 11 Final Provisions

1. Copyright

• The full text of these General Terms and Conditions is protected by copyright.
• © Parkoa.de — All rights reserved.
• Any reproduction, distribution, publication or display, even in excerpts, on other websites, platforms or media is prohibited without prior written consent from Parkoa.de.
• Violations may be pursued under civil and criminal law.

2. Written Form Requirement

• Deviating agreements or ancillary arrangements require written form to be effective.
• The same applies to any waiver of the written form requirement.

3. Severability Clause

• If individual provisions of these GTC are or become invalid, the validity of the remaining provisions shall remain unaffected.

4. Partner and Comparison Portals

• For bookings made via partner, intermediary or comparison portals, the respective portal is the customer’s primary contact.
• Parkoa.de assumes no liability for incorrect booking information, missed deadlines, price deviations or other contract-relevant errors insofar as these are caused by the customer or the respective portal.
• Liability for damages or breaches of duty lies exclusively with the company through which the booking was made.
• Parkoa.de’s GTC apply additionally insofar as they do not conflict with the portal’s rules.
• The customer’s contractual partner is exclusively the company named in the booking confirmation.