FAQ & HELP
Quick answers on booking, changes, cancellations, shuttle & valet, payments, and how everything works.
Tip: try keywords like “login”, “change”, “cancel”, “valet”, or “PayPal”.
Yes. You can reserve your spot online in advance. That way you secure availability and see the price instantly during booking.
After checkout, you’ll see a confirmation page. You’ll also receive a booking confirmation email shortly afterwards.
Please check your spam/junk folder first. If it’s not there, reach out and we’ll help right away.
You can conveniently manage changes through your login. There you’ll find your booking and—depending on the policy—make adjustments in just a few clicks.
Please double-check you’re using the correct email address. If it still doesn’t work, contact us—our team will get you sorted quickly.
You can cancel up to 24 hours before the start of your reservation.
Ideally, cancel via your login →.
Changes are possible up to 10 hours before the start of your reservation.
For the fastest update, use your login so everything is applied immediately and correctly.
We align with the travel times you provided. If anything changes, please follow the guidance in your booking confirmation (process & contact details).
Available payment options are displayed directly during booking. Depending on the offer, this may include PayPal, bank transfer/invoice, or cash payment.
No. We do not charge additional payment fees.
Prices vary depending on service (Shuttle/Valet), dates, and availability. You’ll see the live price instantly online.
You drive to the parking area near the airport, park your vehicle, and take the included shuttle to the terminal. When you return, we’ll pick you up and bring you back to your car.
We recommend adding a small buffer to your usual airport arrival time (e.g. 10–15 minutes).
You’ll receive the exact address after booking in your confirmation. This helps with smooth organisation and security.
With valet parking, you drive straight to the terminal and hand over your car at the agreed meeting point. Our team parks it securely and brings it back to you when you return.
The handover takes place at the agreed meeting point at the terminal. Full details are provided after booking.
When you return, your vehicle will be ready at the agreed meeting point. Simply hop in and drive off—quick and effortless.
Your car is parked on secured parking areas. Our process is designed to be reliable, structured, and easy to follow.
For security and operational reasons, we send the exact directions/meeting-point details only after your booking is completed.
No matching answer found. Please try different keywords or contact us.
We’re happy to help. Send us a message or give us a call—we’ll get back to you as quickly as possible.