FAQ & Help
Find quick answers about booking, changes/cancellations, shuttle & valet, payment, and the overall process. If your question isn’t listed, feel free to contact us.
Tip: Use keywords like “reschedule”, “valet”, or “PayPal”.
Yes. You can reserve your parking online to secure availability and see the price during booking.
After checkout you’ll see a confirmation page. You’ll also receive a booking confirmation by email shortly after.
Please check your spam/junk folder first. If nothing arrives, contact us by email or phone.
Whether cancellation is possible depends on your booked rate (e.g., flexible rate). If available, use “Manage booking” — or contact us in writing.
Details can be found in the conditions and our Terms & Conditions.
Changes/rescheduling may be possible depending on your rate and availability. Please contact us in writing by email so everything is documented correctly.
Email: info@parkoa.de
Rules can be found in the Terms & Conditions.
Please follow the instructions in your booking confirmation. It includes the relevant contact and process information so we can coordinate pickup/return as smoothly as possible.
Depending on the offer/rate, options may include PayPal, bank transfer/invoice, or cash on arrival.
Available methods are shown during checkout.
No, there are no additional payment fees.
Prices vary depending on the service (shuttle/valet), dates, and availability. You’ll see the current price online.
You drive to the parking area near the airport, park your vehicle, and take a shuttle to the terminal.
We recommend planning a small buffer on top of your usual arrival time (e.g., 10–15 minutes).
The exact address is sent after booking in your confirmation (for security and operational reasons).
With valet parking, you drive directly to the terminal and hand over your vehicle at the agreed meeting point. Our team parks it securely and returns it when you come back.
The handover takes place at the agreed meeting point at the terminal. Details are provided after booking.
After you return, your car will be ready at the agreed meeting point. You can hop in and drive off.
Yes. We focus on security and well-organized processes. Details may vary depending on the parking area/service.
For security and operational reasons, we send the exact directions/meeting-point information after booking.
We’re happy to help. Send us a message or give us a call — we’ll reply as soon as possible.